FAQ

Why Choose Airplay?

Let us help make your event a long lasting memory! As a small family owned business and parents, we understand your time is valuable. We strive to make your planning as smooth and easy as possible. We are fully licensed and insured. All of our rentals and equipment are thoroughly inspected, disinfected and sanitized after each service. Our team will handle the heavy lifting with drop off, set up, and pick up of all equipment.

Booking

When you're ready, please click the "Book Now" button, and proceed to fill out the forms. You will receive confirmation from one of our staff via email after we reviewed your booking. We will send over our rental agreement, deposit and payment information. If you have any questions or special requests, please do not hesitate to contact us. We can work together to answer your questions or find solutions to your needs.

Set-Up Space / Surfaces

  • Area must be clear of debris, rocks, dirt, gravel, waste, and sharp objects that may damage the bounce unit and equipment
  • Area must be flat and stable ground (example: grass, concrete, asphalt, ).
  • Area must allow for at least 2ft distance on all sides of the bounce For example: A 12ft x 10ft x 12ft bouncer must have an area of at least 14ft x 12ft x 12ft
  • Bounce unit and equipment cannot be on or near water as it does not float and is powered by electric blower
  • Area must be within of an electrical outlet/power source. Customers are responsible for ensuring an electrical power source. We do not have or will provide a generator
  • Bounce unit cannot be near a fire or heat source, such as BBQs, fire pits, and/or heat lamps,

Drop-off / Pick-up

We recommend booking at least 2 weeks in advance of your event. Weekends and holidays tend to be booked quickly. Drop off time is between 8am-12pm. Our last pick up time is 7pm. We want to be able to provide the most sanitized environment for you and our future clients. We will do our best to accommodate your preferred drop off time. If additional time is required, please contact us and we will do our best to accommodate. Overnight bookings are not available, no exceptions.

 

** Delivery fee will be determined based on traveling distance from Corona, CA 92882 **

Deposit / Payment

A deposit of 50% from the total is required at booking. Deposit is to secure your date and bounce house and will be refunded to you when final inspection of our rental(s) are satisfactory. If additional cleaning is required due to failure to follow play rules (see our Play Rules) deposit will not be refunded. 

 

Rental fees must be paid in full one week prior to date of the event. We accept credit/debit cards, Zelle, and cash. If paying in cash, please have exact change as we do not carry change with us.

Venue / Parks

We are fully licensed and insured so we set up at parks and venues.

Additional fees may apply for proof of liability insurance.

It is your responsibility to ensure there is a reliable power source within 75ft of the set up area. If your venue does not have a power outlet, we can provide a generator for an additional fee of $65.

Please check for any permits and guidelines that are required for parks or venues. It is your responsibility to communicate what we will need to provide. We are not responsible for any fees associated with securing permits. In the event we arrive and cannot set up at the venue/park due to issues that are not our responsibility, we will not issue any refund.

Cancellation / Weather

  • For a full refund, cancellations must be made at least 2 weeks prior to the event date
  • Deposits are non-refundable for cancellations within 2 weeks of the event. Customers may reschedule to another date without additional charge
  • Our bounce house can withstand light drizzle. If there is severe rain on day of event, we will refund your total in full
  • AIRPLAY also reserves the right to cancel at any time if it is determined that conditions are unsafe prior to your event date. The safety of your guests and children is important. Customers are eligible for a full refund if AIRPLAY cancels your reservation due to unsafe conditions.

Damage / Repair

We will require repair costs if any damage to our rentals occurs and is deemed repairable. Full cost replacement is required if rentals cannot be repaired.

General Play Rules

Please ensure the safety rules are followed.The safety of your children and guests are important. Failure to follow the play rules may result in injury damages to the bounce unit(s) and equipment.

 

  • NO SHOES
  • WEAR SOCKS
  • ADULT SUPERVISION REQUIRED at all times
  • FOLLOW WEIGHT AND CAPACITY LIMITS
  • NO PETS, TOYS, AND SHARP OBJECTS
  • NO SILLY STRING, STREAMERS, PARTY POPPERS, PAINT, AND STICKY ITEMS
  • NO CANDY, FOOD, OR DRINKS
  • NO SMOKING OR VAPING
  • NO FLIPS, SOMERSAULTS, FIGHTING, OR ROUGH PLAY
  • NO JUMPING ON THE FRONT STEP OF THE BOUNCE HOUSE
  • NO PULLING OR HANGING FROM THE WALLS OR NETS
  • IF WATER ACTIVITIES ARE NEARBY, PLEASE DRY OFF BEFORE ENTERING